Refund & Return Policy

Effective Date: 01/01/2025

At Timber Ridge Sheds, customer satisfaction is very important to us. Please read our Refund & Return Policy carefully before making a purchase.

1. Custom Orders

• All custom orders are final. Once production has started, they cannot be canceled, returned, or refunded.

• Custom orders include any sheds, greenhouses, playsets, or other products built to your specific size, color, or feature requests.

2. Stock Products

• Standard stock items (not custom-built) may be eligible for return or cancellation with prior approval.

• A restocking fee may apply.

• Products must be returned in unused, original condition.

3. Delivery & Installation Fees

• All delivery and installation fees are non-refundable once services have been scheduled or performed.

• Additional charges may apply if the delivery site is not properly prepared or accessible.

4. Refunds

• Refunds, when approved, will be issued to the original form of payment within 7–10 business days after the product is returned and inspected.

• Financing or rent-to-own agreements may have separate refund or cancellation rules outlined in your contract.

5. Damaged or Defective Products

• If you believe your product was delivered damaged or defective, please contact us within 72 hours of delivery.

• We will work with you and the manufacturer (if applicable) to repair, replace, or resolve the issue under warranty terms.

6. Order Cancellations

• Orders canceled before production or delivery scheduling may be eligible for a refund, minus any administrative or processing fees.

• Orders canceled after production begins will follow the Custom Order policy above.

7. Contact Us

To request a return, refund, or to report a damaged/defective product, please contact us:

Timber Ridge Sheds

Address: 1032 Triggs Road, Bedford, VA

Phone: 540-425-0513

Email: ECommerce@timberridgesheds.com